M2Technology follows a systematic exploration of your current IT infrastructure, and reviews your perception on how effectively your business' requirements are being met. Your experience regarding your employees and the technology they use on a daily basis is a key component during our initial investigation. 

We work closely with staff and management to develop a comprehensive understanding of daily operations, while noting positive and negative scenarios.  At these junctures we formulate a solution matrix for issue resolution, and begin to develop a roadmap for the application of Information Technology that will surmount any hurdles your organization currently faces.

By following a pragmatic approach, M2Technology becomes a tremendous asset; we work diligently through a structured needs assessment, and develop solutions that will save time, increase productivity, and allow your organization to operate more efficiently.

M2Technology reviews your current Business Infrastructure and learns how your using it. We analyze all components to determine how effective your current needs are being met, and what areas need further development. We develop scenarios where new technology can be integrated, or existing technology can be updated — providing a valuable return on your investment.

Developing a successful IT architecture is critical to your business success. We implement technology solutions to serve your needs today, and to provide a platform upon which your business can flourish and succeed in today's economy. We ensure your network infrastructure is capable of adapting to your needs, which will enable successful technology decision-making in the future.  Each component of our technology design is chosen based upon the following set of criteria:

1. Stability
2. Security
3. Interoperability and Scalability
4. Manageability
5. Impact on Business Processes
6. Maintenance Requirements
7. Administrative Requirements
8. End-User Support Needs

Through proper implementation, these components coalesce to offer a powerful and easily managed solution.

We provide full project evaluation services to assist you in anticipating any hurdles that may arise. We also provide full project management services where we oversee each phase of project development — from concept to solution, we assist you to ensure your expectations are fully met.

Working with your senior staff, we help craft the long term vision for your technology needs. In many client relationships, we are placed in the position of "Virtual Chief Technology Officer," by helping to effectively manage all components of the organizations information technology. This often includes staff structure and management, physical infrastructure, design and architecture, budgeting, internal and external resource requirements, vendor management, and partner relations.

Once the infrastructure is in place, responsive support becomes the next priority. As a Pittsburgh based Managed Service Provider, our team is proud of our exemplary response time where we have the expertise and resources to troubleshoot and resolve issues that may arise.

One of the most important roles in network management is ongoing systems administration. With the rash of security issues, software patches, viruses, etc. it is vital to be certain that your systems are secure through proactive monitoring.

Backup and data redundancy is also crucial. It is imperative to monitor backups every day and test not just the backup, but also restoring from those backups, on a regular basis. Systems administration goes beyond these basics, to also include user accounts, disk utilization and more. The importance of system administration in today's technology dependent business environment cannot be understated. Learn more about our Managed IT Services.