Managed IT Services — The M2Advantage™
Reliable, Affordable, Peace of Mind
M2Technology provides Managed IT Services out of Pittsburgh, Pennsylvania. As a Managed Services Provider (MSP), we proactively monitor, maintain and support information systems, networks, end-users and hardware infrastructures to ensure peak performance. The M2Advantage™ — affordable, proactive IT support.
Why Managed Services?
Access To Advanced Support Technologies
Many small and medium sized businesses, and non-profit organizations cannot afford the expense of a dedicated IT department. However, their IT systems are just as "Mission Critical" as large companies. Your business is dependant on the availability of your network, servers and workstations — productivity comes to a standstill when systems crash or the network fails to be responsive. Managed IT Services by M2Technology provide small and medium sized businesses the same support tools utilized by large organizations — at a fraction of the cost.
Managed IT Services offer affordable, proactive levels of support, maintenance and network availability that ensure employee productivity and efficient IT operations. M2Technology provides back-end, systems support and client access to Enterprise-level support technologies without the expense of building or maintaining the necessary hardware infrastructure.
M2Technology provides per-device, fixed-fee, end-user and IT system support, network maintenance and management services that provide clients with predictable IT support costs. We offer predetermined IT support agreements that instill confidence in the performance of your network environment.
Step 1: M2Optimize™
Proactive IT System Optimization
As the foundation of the M2Advantage™ IT Services, M2Technology employs 24 x 7 Systems monitoring to enable health and status notifications. By monitoring your workstations, servers and network devices, our engineers are able to predetermine potential issues, provide complete systems optimization, and perform regularly scheduled maintenance at times that do not interfere with daily operations.
Click Here For M2Optimize™ Services
| System Optimization | Included |
|---|---|
| Hard Drive Defragmentation |  |
| Log File Maintenance | |
| Page File Defragmentation | |
| Temporary File, Internet History and Cookie Removal | |
| Emptying of the Recycle Bin | |
| Network Discovery and Auditing | Included |
| System Information (Hardware and OS) | |
| Installed Applications | |
| IP/DNS Information | |
| Disk Volumes, PCI, CPU, Memory | |
| Installed Printers | |
| Software Licenses | |
| Monitoring and Alerting | Included |
| Counters, Memory, CPU, Processes, Services and Events | |
| Hardware and Software Changes | |
| LAN Watch | |
| Drive Storage and Disk Space Allocation | |
| Log Parsing | |
| SNMP | |
| Microsoft System Patch Management | Included |
| Security Patch Update Availability | |
| Installed Security Patch Status | |
| Automatic Updates | |
| Management Reporting | Included |
| Monthly Network Health Status | |
| Data Backup, Security Patching, Inventory and Alarms Status | |
| Network Bandwidth Usage | |
M2Optimize: 24 x 7 System Monitoring and Optimization Pricing
$9.95 per Workstation
$99.95 per Server
For approximately 33¢ a day (per workstation/per month) or $3.33 a day (per server/per month) M2Technology enables proactive optimization, monitoring of system health, resource usage, and provides regularly scheduled maintenance to ensure peak performance and system availability.
Step Two: M2Advantage™ Support Options
IT Services Designed For Your Environment
M2Complete: Complete IT Management and End-User Support
M2Complete support services provide your company the peace-of-mind of knowing that IT systems are fully optimized and end-users and fully supported. Protect the investment you've made on your infrastructure—the M2Complete is designed to ensure your IT systems continue to operate efficiently, while providing full end-user support when issues arise.
- Achieve predictable IT spending while reducing overall costs
- Experience an increase in productivity by reducing downtime
- Enhance end-user experience by optimizing systems performance
- Access trusted support backed by experienced Systems Engineers
- Includes unlimited phone and remote assistance + onsite support
Designed for complete technology management and end-user support, M2Complete services offer access to Enterprise-levels of system support technologies backed by responsive engineers in the event that problems occur or systems fail. Our Per-device, fixed-fee service fee offers an affordable, predictable monthly expense to help reduce the cost of IT management. Contact us to learn more.
M2Remote: Unlimited Phone and Remote Support Assistance
M2Remote support services are designed for IT and end-user support based on a per device service fee. M2Remote support services provide a return on your investment through unlimited phone support and remote assistance when issues arise. If onsite support is needed, we provide hourly support in order to keep your infrastructure running at peak performance. Contact us to learn more.
M2Respond: Standard Break-Fix IT Support and Assistance
M2Respond support services are designed for clients that require assistance on an as-needed basis. Standard break-fix support is provided during times that problems arise and technical support is required to keep your systems up and running. Contact us to learn more.
Compare IT Service Features
M2Technology IT Support Options
| Service Features | M2Complete | M2Remote | M2Respond |
|---|---|---|---|
| Unlimited Phone Support | |
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| Unlimited Remote Assistance | |
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| Per-Device, Fixed Fee Expense | |
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Hourly |
| Priority Assistance | |
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| Onsite Support | |
Hourly | Hourly |
For additional information regarding M2Advantage™ IT services, contact us to schedule a free consultation. We will analyze your specific needs and provide support options designed for your unique environment.
