Pittsburgh Managed IT Services

"Our business is too small for a dedicated IT staff. Managed IT Services allow us to have the best of both worlds — Enterprise level support without the costly expense."

We Provide Services By...

Managed IT Services — The M2Advantage™
 Reliable, Affordable, Peace of Mind

M2Technology provides Managed IT Services out of Pittsburgh, Pennsylvania. As a Managed Services Provider (MSP), we proactively monitor, maintain and support information systems, networks, end-users and hardware infrastructures to ensure peak performance. The M2Advantage™ — affordable, proactive IT support.

Why Managed Services?
 Access To Advanced Support Technologies

Many small and medium sized businesses, and non-profit organizations cannot afford the expense of a dedicated IT department. However, their IT systems are just as "Mission Critical" as large companies. Your business is dependant on the availability of your network, servers and workstations — productivity comes to a standstill when systems crash or the network fails to be responsive. Managed IT Services by M2Technology provide small and medium sized businesses the same support tools utilized by large organizations — at a fraction of the cost.

Managed IT Services offer affordable, proactive levels of support, maintenance and network availability that ensure employee productivity and efficient IT operations. M2Technology provides back-end, systems support and client access to Enterprise-level support technologies without the expense of building or maintaining the necessary hardware infrastructure.

M2Technology provides per-device, fixed-fee, end-user and IT system support, network maintenance and management services that provide clients with predictable IT support costs. We offer predetermined IT support agreements that instill confidence in the performance of your network environment.

Step 1: M2Optimize™
 Proactive IT System Optimization

As the foundation of the M2Advantage™ IT Services, M2Technology employs 24 x 7 Systems monitoring to enable health and status notifications. By monitoring your workstations, servers and network devices, our engineers are able to predetermine potential issues, provide complete systems optimization, and perform regularly scheduled maintenance at times that do not interfere with daily operations.

Click Here For M2Optimize™ Services

System Optimization Included
Hard Drive Defragmentation Included
Log File Maintenance Included
Page File Defragmentation Included
Temporary File, Internet History and Cookie Removal Included
Emptying of the Recycle Bin Included
Network Discovery and Auditing Included
System Information (Hardware and OS) Included
Installed Applications Included
IP/DNS Information Included
Disk Volumes, PCI, CPU, Memory Included
Installed Printers Included
Software Licenses Included
Monitoring and Alerting Included
Counters, Memory, CPU, Processes, Services and Events Included
Hardware and Software Changes Included
LAN Watch Included
Drive Storage and Disk Space Allocation Included
Log Parsing Included
SNMP Included
Microsoft System Patch Management Included
Security Patch Update Availability Included
Installed Security Patch Status Included
Automatic Updates Included
Management Reporting Included
Monthly Network Health Status Included
Data Backup, Security Patching, Inventory and Alarms Status Included
Network Bandwidth Usage Included
M2Optimize: 24 x 7 System Monitoring and Optimization Pricing

$9.95 per Workstation

$99.95 per Server

For approximately 33¢ a day (per workstation/per month) or $3.33 a day (per server/per month) M2Technology enables proactive optimization, monitoring of system health, resource usage, and provides regularly scheduled maintenance to ensure peak performance and system availability.

Step Two: M2Advantage™ Support Options
 IT Services Designed For Your Environment

M2Complete: Complete IT Management and End-User Support

M2Complete support services provide your company the peace-of-mind of knowing that IT systems are fully optimized and end-users and fully supported. Protect the investment you've made on your infrastructure—the M2Complete is designed to ensure your IT systems continue to operate efficiently, while providing full end-user support when issues arise.

  • Achieve predictable IT spending while reducing overall costs
  • Experience an increase in productivity by reducing downtime
  • Enhance end-user experience by optimizing systems performance
  • Access trusted support backed by experienced Systems Engineers
  • Includes unlimited phone and remote assistance + onsite support

Designed for complete technology management and end-user support, M2Complete services offer access to Enterprise-levels of system support technologies backed by responsive engineers in the event that problems occur or systems fail. Our Per-device, fixed-fee service fee offers an affordable, predictable monthly expense to help reduce the cost of IT management. Contact us to learn more.

M2Remote: Unlimited Phone and Remote Support Assistance

M2Remote support services are designed for IT and end-user support based on a per device service fee. M2Remote support services provide a return on your investment through unlimited phone support and remote assistance when issues arise. If onsite support is needed, we provide hourly support in order to keep your infrastructure running at peak performance. Contact us to learn more.

M2Respond: Standard Break-Fix IT Support and Assistance

M2Respond support services are designed for clients that require assistance on an as-needed basis. Standard break-fix support is provided during times that problems arise and technical support is required to keep your systems up and running. Contact us to learn more.

Compare IT Service Features
 M2Technology IT Support Options

Service Features M2Complete M2Remote M2Respond
Unlimited Phone Support Included Included  
Unlimited Remote Assistance Included Included  
Per-Device, Fixed Fee Expense Included Included Hourly
Priority Assistance Included Included  
Onsite Support Included Hourly Hourly

For additional information regarding M2Advantage™ IT services, contact us to schedule a free consultation. We will analyze your specific needs and provide support options designed for your unique environment.

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