Managed IT Services: The M2Advantage™
A.K.A. — Business Productivity Insurance
M2Technology provides Managed IT Services out of Pittsburgh, Pennsylvania. As a Managed Services Provider (MSP), we proactively monitor, maintain and support information systems, networks, end-users and hardware infrastructures to ensure peak performance. We like to think of it as Business Productivity Insurance.
The M2Advantage™ — affordable, proactive IT support.
Download the M2Advantage™ Managed IT Services Brochure in PDF format
(500K). You may need the free Adobe Reader to view this document.Why Managed Services?
Access To Advanced Support Technologies
Many small and medium sized businesses, non-profit organizations and start-up businesses cannot afford the expense of a dedicated IT department. However, their IT systems are just as "Mission Critical" as large companies. Your business is dependant on the availability of your network, servers and workstations — productivity comes to a standstill when systems crash or the network fails to be responsive.
Managed IT Services by M2Technology provide small and medium sized businesses the same support tools utilized by large companies — at a fraction of the cost.
Managed IT Services offer affordable, proactive levels of support, maintenance and network availability that ensure employee productivity and efficient IT operations. M2Technology provides back-end, systems support and client access to Enterprise-level support technologies without the expense of building or maintaining the necessary hardware infrastructure.
Does productivity come to a hault due to technical issues? How much time is lost due to problem solving?
Do you focus more on business, or your technology?
M2Technology provides per-device, fixed-fee, end-user and IT system support, network maintenance and management services that provide clients with predictable IT support costs. We offer predetermined IT support agreements that instill confidence in the performance of your infrastructure — and business.
Step 1: M2Optimize™
Affordable, Proactive IT System Optimization
M2Technology employs 24 x 7 Systems monitoring to enable health and status notifications of your infrastructure. By monitoring your servers, workstations, and network devices, our engineers are able to predetermine potential issues, provide complete systems optimization, and perform scheduled IT systems maintenance at times that do not interfere with daily operations. Click below for a list of system optimization services.
Click Here For M2Optimize™ Services
| System Optimization | Included |
|---|---|
| Hard Drive Defragmentation |  |
| Log File Maintenance | |
| Page File Defragmentation | |
| Temporary File, Internet History and Cookie Removal | |
| Emptying of the Recycle Bin | |
| Network Discovery and Auditing | Included |
| System Information (Hardware and OS) | |
| Installed Applications | |
| IP/DNS Information | |
| Disk Volumes, PCI, CPU, Memory | |
| Installed Printers | |
| Software Licenses | |
| Monitoring and Alerting | Included |
| Counters, Memory, CPU, Processes, Services and Events | |
| Hardware and Software Changes | |
| LAN Watch | |
| Drive Storage and Disk Space Allocation | |
| Log Parsing | |
| SNMP | |
| Microsoft System Patch Management | Included |
| Security Patch Update Availability | |
| Installed Security Patch Status | |
| Automatic Updates | |
| Management Reporting | Included |
| Monthly Network Health Status | |
| Data Backup, Security Patching, Inventory and Alarms Status | |
| Network Bandwidth Usage | |
M2Optimize™: 24 x 7 System Monitoring and Optimization Pricing
Starting at $6.00 per Workstation
$25.00 per Server
For approximately 20¢ a day (per workstation/per month) or 80¢ a day (per server/per month) M2Optimize™ monitoring services enable proactive optimization, analysis of IT systems health, resource usage, and provides your organization the ability to schedule routine maintenance ensuring peak performance and availability. Contact Us to learn more about the benefits M2Optimize™ has to offer.
Step 2: M2Advantage™ Support Options
IT Services Designed For Your Environment
M2Complete™: Complete IT Management and End-User Support
M2Complete™ support services provide your company the peace-of-mind of knowing that IT systems are fully optimized and end-users and fully supported. Protect the investment you've made on your infrastructure—the M2Complete™ is designed to ensure your IT systems continue to operate efficiently, while providing full end-user support when issues arise.
- Achieve predictable IT spending while reducing overall costs
- Experience an increase in productivity by reducing downtime
- Enhance end-user experience by optimizing systems performance
- Access trusted support backed by experienced Systems Engineers
- Includes unlimited phone and remote assistance + onsite support
Designed for complete technology management and end-user support, M2Complete™ services offer access to Enterprise-levels of system support technologies backed by responsive engineers in the event that problems occur or systems fail. Our Per-device, fixed-fee service fee offers an affordable, predictable monthly expense to help reduce the cost of IT management. Contact us for additional information.
M2Remote™: Unlimited Phone and Remote Support Assistance
M2Remote™ support services are designed for IT and end-user support based on a per device service fee. M2Remote™ support services provide a return on your investment through unlimited phone support and remote assistance when issues arise. If onsite support is needed, we provide hourly support in order to keep your infrastructure running at peak performance. Contact us to learn more.
M2Assist™: Hourly Support and Assistance
M2Assist™ support services accommodate smaller businesses and organizations with infrequent or "as-required" support needs. Consulting, installation and troubleshooting services are provided on an as needed, as per request basis. M2Assist™ support services provide a return on your investment through a fixed monthly fee. Phone, remote and onsite assistance are available when issues arise. Contact us to learn more.
Compare IT Service Features
M2Technology IT Support Options
| Service Features | M2Complete™ | M2Remote™ | M2Assist™ |
|---|---|---|---|
| Unlimited Phone Support | |
|
|
| Hourly Phone Support | |
||
| Unlimited Remote Assistance | |
|
|
| Hourly Remote Assistance | |
||
| Unlimited Onsite Support | |
||
| Hourly Onsite Support | |
|
|
| Per-Device, Fixed Fee Expense | |
|
|
| Priority Assistance | |
|
|
Contact us to learn more about the benefits and cost savings that Managed IT Services can provide.
