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Legitimate email appears in the daily spam digest
As a convenience we provide daily notification of all messages that have been blocked for each mailbox hosted with M2Technology. The M2Technology E-mail Security Digest highlights E-mail messages that have been quarantined (deemed as Spam) by the MailFoundry E-mail Security Filtration System. The Daily Digest also provides you the ability to view messages, release them to your inbox - or simply do nothing and they will automatically be deleted from the system.
If any of the e-mail messages listed in your daily digest are legitimate messages that should not have been filtered, simply click the "RELEASE AND REPORT" link next to that specific message. This action will release the message from the quarantine and deliver it directly to your in-box.
Because quarantined E-mail messages are deleted from our system after five (5) days, it is important that you review all E-mail highlighted in your daily digest. By selecting the action "RELEASE AND REPORT" all future E-mails of that specific type will no longer be quarantined by the E-mail Security Filtration System.
The White List entry will allow the sender's messages to bypass the filtration system as well as your message quarantine. This will allow you to directly recieve the sender's messages if their IP address is Black Listed and/or their Mail Server is mis-configured and appears to be sending SPAM.
You may also contact M2Technology Hosting Support by submitting a Support Ticket. Please include a full copy of the E-mail message that was in quarantine so that we can communicate with MailFoundry about Spam signatures and/or filtering rules that require updating.
For Further Assistance:
Please submit a support ticket through the Client Portal if you require further assistance or experience any issues.